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With skills-building, practice makes progress.

At Mursion, we’ve built a proven approach to upskilling founded on a framework that hones in on skills and capabilities that are essential for effective interpersonal communication. When this framework is combined with our learn-practice-master methodology, the result is workforces that thrive. These workforces are ready for the future of work. 

Our science-backed, market-proven skills framework is an integral part of how Mursion’s immersive training builds lasting individual behavior changes that deliver bottom-line results for your organization.

  • Lead Self
  • Thrive With Others
  • Drive Results
Pillar 1

Lead Self

Being able to self-regulate emotions, thoughts, and behaviors is the first step in developing inner motivation and creating meaningful change.

Capabilities

  • Resilience

    Productively coping with, navigating, and recovering from adversity

  • Growth Mindset

    Embracing possibility and change while preparing for challenge

  • Mental Agility

    Managing your attention and thinking flexibly to adapt effectively

  • Emotional Flexibility

    Managing your thoughts and emotions to influence behavior and performance

  • Self-Awareness

    Understanding yourself clearly and objectively

Resilience

Productively coping with, navigating, and recovering from adversity

Skills

  • Adaptive Coping

    Using constructive strategies to effectively manage stress, navigate change, and overcome adversity

  • Energy Management

    Intentionally using, cultivating, and replenishing your energy to support optimal performance, interactions, and well-being

  • Thriving Under Pressure

    Remaining effective in high-stakes or demanding situations, using challenges as motivation, and turning adversity into opportunity

  • Grit

    Pursuing your goals with perseverance, tenacity, commitment, and patience despite challenges and setbacks

  • Change Agility

    Anticipating and adapting effectively to change, embracing it as an opportunity rather than a threat, and capitalizing on it to achieve your goals

  • Adversity Recovery

    Re-establishing emotional stability, mental clarity, and optimal performance after facing challenges, setbacks, or failure

  • Learning Agility

    Identifying and applying lessons from your experiences, whether positive or negative, to adapt and succeed in the future

Growth Mindset

Embracing possibility and change while preparing for challenge

Skills

  • Optimism

    Anticipating realistic, favorable outcomes and maintaining a positive outlook when you face challenges

  • Confidence

    Trusting in your knowledge, skills, and abilities to embrace new challenges, achieve desired outcomes, and overcome obstacles

  • Solution Orientation

    Focusing your energy on finding and embracing solutions rather than dwelling on problems and challenges

  • Influence Orientation

    Channeling your energy and effort towards areas within your control or sphere of influence

  • Risk Taking

    Stepping outside your comfort zone and taking calculated action despite uncertainty

  • Prospection

    Envisioning and anticipating future possibilities, challenges, and outcomes so you can prepare effectively for what lies ahead

Mental Agility

Managing your attention and thinking flexibly to adapt effectively

Skills

  • Curiosity

    Seeking out and approaching situations with a desire to learn, discover, and expand your thinking

  • Focus Management

    Intentionally directing and sustaining your attention and maintaining mental clarity to meet the demands of a task or situation

  • Flexible Thinking

    Seamlessly shifting your attention and adapting your thinking to effectively navigate different or changing tasks and situations

  • Attention To Detail

    Focusing on all aspects of a task or situation, carefully considering details and ensuring that you are not overlooking anything important

  • Questioning Assumptions

    Critically examining your thinking, challenging your preconceived notions, and considering alternative perspectives

  • Adaptability

    Effectively adjusting your actions and behavior in response to new situations, unexpected challenges, or changing circumstances

Emotional Flexibility

Managing your thoughts and emotions to influence behavior and performance

Skills

  • Acceptance

    Acknowledging reality as it is, embracing your thoughts and feelings without judgment, and letting go of the need to control what cannot be changed

  • Emotion Management

    Managing and expressing your emotions effectively to cultivate mental states that enable thoughtful, intentional action

  • Objectivity

    Approaching situations with an open mind and ensuring your perspective remains balanced and unbiased

  • Composure

    Staying calm, collected, and patient as you navigate stress, pressure, change, or challenging situations

  • Productive Thinking

    Thinking constructively and managing your self-talk in ways that support optimal performance, growth, and positive interactions

  • Reframing

    Changing the way you perceive situations and challenges to view them through more constructive perspectives

Self-Awareness

Understanding yourself clearly and objectively

Skills

  • Self-Insight

    Understanding your unique traits, motivations, values, and goals, and recognizing how they influence your mindset, behavior, and overall performance

  • Mindfulness

    Being fully present in the moment and aware of your thoughts, emotions, mindset, and actions

  • Self-Evaluation

    Accurately assessing your performance, recognizing strengths, weaknesses, and the degree of alignment between your current self and your aspirations

  • Emotional Awareness

    Understanding your emotions, their intensity, and how they shape your thoughts, behaviors, interactions, and decisions

  • Mindset Awareness

    Understanding your thinking patterns, biases, and blind spots, and recognizing how they influence your emotions, behaviors, and decisions

  • Interpersonal Awareness

    Recognizing how others' mindsets, emotions, and actions impact your own thoughts, feelings, and behaviors

Pillar 2

Thrive With Others

When we can create an environment of open and respectful communication with our coworkers, we also drive collaboration and innovation as a team.

Capabilities

  • Influence

    Motivating and empowering others to take action towards desired outcomes

  • Teaming

    Working effectively with others to achieve goals

  • Relationship Management

    Building and maintaining trusting, meaningful, and productive relationships

  • Communication

    Effectively sharing and receiving information

  • Social Awareness

    Understanding others and social dynamics

Influence

Motivating and empowering others to take action towards desired outcomes

Skills

  • Constructive Feedback

    Effectively ​​delivering clear, specific, actionable information to help others overcome challenges, improve performance, or build on strengths

  • Inspiration

    Motivating individuals or groups by connecting them to a compelling vision, purpose, or possibility that sparks ambition and excitement

  • Persuasion

    Convincing people to adopt a particular perspective, buy in to recommendations, or change how they think, feel, or act

  • Negotiation

    Addressing objections, discussing tradeoffs, and making compromises to achieve a mutually acceptable agreement

  • De-Escalation

    Calming down a tense or volatile situation, reducing the intensity of the conflict or emotion in ways that avoids further escalation

  • Leadership Presence

    Projecting confidence and poise, creating a credible and commanding yet approachable impression that inspires trust and respect

  • Managing Across

    Collaborating and coordinating effectively with peers and colleagues to achieve shared goals without relying on formal authority

  • Managing Up

    Understanding the priorities and preferences of people in higher positions of authority and aligning your efforts accordingly

  • Diplomacy

    Navigating complex social and organizational dynamics and fostering strategic relationships with respect, tact, and integrity

  • Consensus Building

    Fostering agreement amongst a group of people by finding common ground that everyone will support and commit to, even if it requires compromises

Teaming

Working effectively with others to achieve goals

Skills

  • Culture Shaping

    Actively shaping, promoting, and sustaining the behaviors, values, and practices that define and support an effective team and culture

  • Constructive Dialogue

    Engaging in honest, respectful discussions that productively explore different perspectives or address difficult or sensitive topics

  • Conflict Resolution

    Effectively resolving interpersonal challenges, disagreements, or misunderstandings to restore harmony

  • Receptivity

    Welcoming, actively seeking, and valuing feedback, support, and constructive criticism

  • Encouragement

    Recognizing and appreciating others' contributions, celebrating successes, and fostering an environment that builds confidence and promotes cohesion

  • Collaboration

    Working cooperatively with others, sharing ideas and responsibilities, and supporting collective efforts to solve problems and achieve shared goals

  • Accountability

    Accepting responsibility for decisions, actions, and outcomes, and holding yourself and others answerable to established expectations and commitments

  • Ownership

    Actively assuming responsibility for your work by demonstrating initiative, competence, commitment, and reliability

Relationship Management

Building and maintaining trusting, meaningful, and productive relationships

Skills

  • Authenticity

    Conveying genuineness and openness, and staying true to your values and beliefs while thoughtfully considering others and the context

  • Humility

    Acknowledging your strengths and limits, valuing others’ contributions, staying open to learning, and giving credit where credit is due

  • Rapport Building

    Creating a genuine connection and fostering positive feelings with others to encourage engagement and the development of a productive relationship

  • Trust Management

    Actively nurturing and maintaining mutual confidence in your relationships by demonstrating your trust in others and your ability to be trusted

  • Empathy

    Appreciating others’ perspectives, emotions, and circumstances, responding with appropriate compassion and support

  • Boundary Setting

    Effectively establishing and communicating your needs, preferences, and limits while respecting those of others

  • Inclusivity

    Fostering an accepting environment where people feel heard, valued, and safe to share thoughts and feelings without fear of negative consequences

  • Interpersonal Agility

    Effectively adjusting your communication, behavior, and approach in response to diverse personalities, perspectives, and social dynamics

Communication

Effectively sharing and receiving information

Skills

  • Clarity

    Clearly, effectively, and transparently conveying information while being mindful of the audience and the communication medium

  • Active Listening

    Being fully present and genuinely engaged in your interactions with the intent to connect and understand what is being communicated

  • Assertiveness

    Expressing your thoughts, needs, and feelings confidently, clearly, and respectfully while considering others' perspectives

  • Tactful Candor

    Communicating openly, honestly, and directly while thoughtfully considering others and the context

  • Effective Questioning

    Posing purposeful, unbiased questions to gather meaningful insights, promote understanding, and inspire critical thinking or deeper reflection

  • Synchrony

    Aligning your actions, emotions, and communication with others to foster a sense of connection and mutual understanding

  • Reciprocal Communication

    Fostering balance in your interactions by taking turns speaking and listening, skillfully blending advocacy and inquiry

  • Concise Communication

    Clearly articulating or summarizing the most important ideas, information, or points, eliminating unnecessary details

  • Goal-Oriented Communication

    Effectively guiding conversations toward particular topics or outcomes, fostering alignment, and creating a sense of progress toward shared goals

  • Storytelling

    Crafting and delivering compelling, relatable, and memorable narratives that convey ideas, information, and emotions in a meaningful way

  • Context Setting

    Providing relevant background information to frame a conversation, promote shared understanding, and prevent potential misunderstandings

  • Message Framing

    Emphasizing key points and using intentional wording, tone, and structure to shape how a message is delivered and received

Social Awareness

Understanding others and social dynamics

Skills

  • Perceptiveness

    Noticing the subtle cues, patterns, and dynamics in your interactions with others

  • Social Insight

    Accurately interpreting unspoken emotions and gauging the social dynamics and collective mood of a group

  • Interpersonal Sensitivity

    Responding appropriately to people's behaviors, feelings, and reactions

  • Influence Awareness

    Recognizing and understanding the impact you have on others and the environment

  • Perspective Taking

    Seeking, understanding, and considering other people's point of view, thoughts, feelings, and experiences

Pillar 3

Drive Results

When we're better able to adapt and focus when we come up against challenges, we can more easily step up as leaders with agility and at a high performance level.

Capabilities

  • Leading High Performance

    Leading people to consistently achieve exceptional results

  • Deliberate Decision Making

    Making thoughtful, intentional decisions even in the face of difficulty, high stakes, and pushback

  • Problem Solving

    Finding optimal solutions to overcome challenges

  • Prioritization

    Focusing on what matters most to achieve desired outcomes

  • Contextual Intelligence

    Understanding and interpreting the context in which one operates

Leading High Performance

Leading people to consistently achieve exceptional results

Skills

  • Performance Appraisal

    Assessing and measuring the performance of individuals and teams against established goals, standards, and expectations

  • Expectation Management

    Communicating and aligning on clear, ambitious, and realistic expectations while fostering a culture of striving for excellence over perfection

  • Performance Management

    Effectively guiding, motivating, and developing individuals and teams across the performance spectrum

  • Talent Identification

    Evaluating the skills, potential, and fit of individuals and groups to effectively align talent with the needs of a role or situation

  • Exemplary Leadership

    Modeling desired attitudes, behaviors, values, and standards to inspire and guide others through your words and actions

  • Leadership Identity

    Defining and articulating your unique leadership style and philosophy and using it to guide your actions, interactions, and decisions

  • Leadership Agility

    Effectively adjusting your leadership style and approach to adapt to the diverse needs of people, situations, and contexts

  • Autonomy Support

    Empowering people to take ownership over their decisions, manage their work independently, and determine how to best navigate challenges

  • Coaching

    Guiding people to reflect, explore different approaches, solve problems, make decisions, and overcome challenges with confidence

  • Change Management

    Effectively planning, implementing, and leading people through change to achieve desired outcomes while minimizing resistance and disruption

Deliberate Decision Making

Making thoughtful, intentional decisions even in the face of difficulty, high stakes, and pushback

Skills

  • Strategic Thinking

    Analyzing risks, opportunities, and trends to set a clear path forward that addresses anticipated challenges and aligns with overarching goals

  • Decision Timing

    Determining the optimal moment to make a decision, recognizing when to act quickly or take time for thoughtful consideration

  • Decisiveness

    Making confident, timely decisions despite uncertainty, pressure, or incomplete information

  • Strategic Decision Making

    Making informed decisions that drive meaningful outcomes and align with core values, goals, and long-term vision

  • Decision Transparency

    Clearly and effectively explaining the rationale for and implications of a choice or decision

  • Action Planning

    Translating decisions into actionable steps by creating and communicating a clear roadmap to effectively and efficiently achieve desired outcomes

  • Decision Evaluation

    Monitoring and evaluating the outcomes of decisions to ensure alignment with goals, adapt as needed, and gain insights for future improvement

  • Resolve

    Remaining committed to a decision or goal despite challenges and temptations to deviate, when it is appropriate to do so

Problem Solving

Finding optimal solutions to overcome challenges

Skills

  • Analysis

    Critically evaluating information, breaking down complex problems into manageable parts, and identifying actionable insights

  • Synthesis

    Integrating information, ideas, or insights from diverse sources to create a cohesive understanding or generate new insights

  • Problem Definition

    Clearly identifying and articulating a problem or challenge, understanding its scope, and determining the objectives a solution must achieve

  • Solutioning

    Generating a range of potential viable solutions to effectively address a defined problem

  • Critical Thinking

    Objectively evaluating available information, evidence, or arguments to make reasoned judgments and informed decisions without overthinking

  • Innovative Thinking

    Thinking creatively and demonstrating resourcefulness in developing original, imaginative solutions

  • Complex Problem Solving

    Developing solutions to multifaceted challenges that involve multiple variables or interconnected issues and lack straightforward answers

  • Pragmatism

    Balancing ideal outcomes with realistic constraints to choose practical, workable solutions over theoretical ideas, rigid rules, or perfection

Prioritization

Focusing on what matters most to achieve desired outcomes

Skills

  • Priority Assessment

    Determining the relative importance, urgency, and impact of tasks, goals, and needs to maximize efficiency and effectiveness

  • Tradeoff Management

    Evaluating and balancing competing options, priorities, and demands to determine where to focus effort when resources are limited

  • Time Management

    Effectively allocating your time to maximize productivity, achieve goals, and minimize stress

  • Goal Setting

    Effectively defining clear, actionable objectives that guide focus, effort, and progress toward challenging yet achievable goals

  • Priority Focus

    Concentrating your time and effort on the most valued or important goals, activities, and priorities to achieve maximum impact and efficiency

  • Delegation

    Assigning tasks or responsibilities to others based on their strengths and role so you can focus on high-value activities most essential to your role

  • Resource Allocation

    Effectively distributing and assigning available resources to achieve organizational goals and optimize outcomes

Contextual Intelligence

Understanding and interpreting the context in which one operates

Skills

  • Situational Awareness

    Observing and comprehending the factors and dynamics influencing a situation, event, or interaction and anticipating how it will evolve

  • Pattern Recognition

    Identifying connections, recurring themes, or trends that may not be immediately obvious

  • Sense-Making

    Interpreting and understanding complex or ambiguous information, situations, or events to create clarity and meaning from experiences

  • Organizational Awareness

    Understanding the dynamics, culture, goals, and key stakeholders of an organization that shape behaviors, interactions, and outcomes

  • Systems Thinking

    Understanding the relationships, patterns, and interdependencies of an organization to address issues and solve problems

  • Causal Reasoning

    Understanding the factors that influence situations, events, and outcomes to accurately identify causes and recognize how context affects results