At Mursion, we’ve built a proven approach to upskilling founded on a framework that hones in on skills and capabilities that are essential for effective interpersonal communication. When this framework is combined with our learn-practice-master methodology, the result is workforces that thrive. These workforces are ready for the future of work.
Our science-backed, market-proven skills framework is an integral part of how Mursion’s immersive training builds lasting individual behavior changes that deliver bottom-line results for your organization.
Productively coping with, navigating, and recovering from adversity
Embracing possibility and change while preparing for challenge
Managing your attention and thinking flexibly to adapt effectively
Managing your thoughts and emotions to influence behavior and performance
Understanding yourself clearly and objectively
Productively coping with, navigating, and recovering from adversity
Using constructive strategies to effectively manage stress, navigate change, and overcome adversity
Intentionally using, cultivating, and replenishing your energy to support optimal performance, interactions, and well-being
Remaining effective in high-stakes or demanding situations, using challenges as motivation, and turning adversity into opportunity
Pursuing your goals with perseverance, tenacity, commitment, and patience despite challenges and setbacks
Anticipating and adapting effectively to change, embracing it as an opportunity rather than a threat, and capitalizing on it to achieve your goals
Re-establishing emotional stability, mental clarity, and optimal performance after facing challenges, setbacks, or failure
Identifying and applying lessons from your experiences, whether positive or negative, to adapt and succeed in the future
Embracing possibility and change while preparing for challenge
Anticipating realistic, favorable outcomes and maintaining a positive outlook when you face challenges
Trusting in your knowledge, skills, and abilities to embrace new challenges, achieve desired outcomes, and overcome obstacles
Focusing your energy on finding and embracing solutions rather than dwelling on problems and challenges
Channeling your energy and effort towards areas within your control or sphere of influence
Stepping outside your comfort zone and taking calculated action despite uncertainty
Envisioning and anticipating future possibilities, challenges, and outcomes so you can prepare effectively for what lies ahead
Managing your attention and thinking flexibly to adapt effectively
Seeking out and approaching situations with a desire to learn, discover, and expand your thinking
Intentionally directing and sustaining your attention and maintaining mental clarity to meet the demands of a task or situation
Seamlessly shifting your attention and adapting your thinking to effectively navigate different or changing tasks and situations
Focusing on all aspects of a task or situation, carefully considering details and ensuring that you are not overlooking anything important
Critically examining your thinking, challenging your preconceived notions, and considering alternative perspectives
Effectively adjusting your actions and behavior in response to new situations, unexpected challenges, or changing circumstances
Managing your thoughts and emotions to influence behavior and performance
Acknowledging reality as it is, embracing your thoughts and feelings without judgment, and letting go of the need to control what cannot be changed
Managing and expressing your emotions effectively to cultivate mental states that enable thoughtful, intentional action
Approaching situations with an open mind and ensuring your perspective remains balanced and unbiased
Staying calm, collected, and patient as you navigate stress, pressure, change, or challenging situations
Thinking constructively and managing your self-talk in ways that support optimal performance, growth, and positive interactions
Changing the way you perceive situations and challenges to view them through more constructive perspectives
Understanding yourself clearly and objectively
Understanding your unique traits, motivations, values, and goals, and recognizing how they influence your mindset, behavior, and overall performance
Being fully present in the moment and aware of your thoughts, emotions, mindset, and actions
Accurately assessing your performance, recognizing strengths, weaknesses, and the degree of alignment between your current self and your aspirations
Understanding your emotions, their intensity, and how they shape your thoughts, behaviors, interactions, and decisions
Understanding your thinking patterns, biases, and blind spots, and recognizing how they influence your emotions, behaviors, and decisions
Recognizing how others' mindsets, emotions, and actions impact your own thoughts, feelings, and behaviors
Motivating and empowering others to take action towards desired outcomes
Working effectively with others to achieve goals
Building and maintaining trusting, meaningful, and productive relationships
Effectively sharing and receiving information
Understanding others and social dynamics
Motivating and empowering others to take action towards desired outcomes
Effectively delivering clear, specific, actionable information to help others overcome challenges, improve performance, or build on strengths
Motivating individuals or groups by connecting them to a compelling vision, purpose, or possibility that sparks ambition and excitement
Convincing people to adopt a particular perspective, buy in to recommendations, or change how they think, feel, or act
Addressing objections, discussing tradeoffs, and making compromises to achieve a mutually acceptable agreement
Calming down a tense or volatile situation, reducing the intensity of the conflict or emotion in ways that avoids further escalation
Projecting confidence and poise, creating a credible and commanding yet approachable impression that inspires trust and respect
Collaborating and coordinating effectively with peers and colleagues to achieve shared goals without relying on formal authority
Understanding the priorities and preferences of people in higher positions of authority and aligning your efforts accordingly
Navigating complex social and organizational dynamics and fostering strategic relationships with respect, tact, and integrity
Fostering agreement amongst a group of people by finding common ground that everyone will support and commit to, even if it requires compromises
Working effectively with others to achieve goals
Actively shaping, promoting, and sustaining the behaviors, values, and practices that define and support an effective team and culture
Engaging in honest, respectful discussions that productively explore different perspectives or address difficult or sensitive topics
Effectively resolving interpersonal challenges, disagreements, or misunderstandings to restore harmony
Welcoming, actively seeking, and valuing feedback, support, and constructive criticism
Recognizing and appreciating others' contributions, celebrating successes, and fostering an environment that builds confidence and promotes cohesion
Working cooperatively with others, sharing ideas and responsibilities, and supporting collective efforts to solve problems and achieve shared goals
Accepting responsibility for decisions, actions, and outcomes, and holding yourself and others answerable to established expectations and commitments
Actively assuming responsibility for your work by demonstrating initiative, competence, commitment, and reliability
Building and maintaining trusting, meaningful, and productive relationships
Conveying genuineness and openness, and staying true to your values and beliefs while thoughtfully considering others and the context
Acknowledging your strengths and limits, valuing others’ contributions, staying open to learning, and giving credit where credit is due
Creating a genuine connection and fostering positive feelings with others to encourage engagement and the development of a productive relationship
Actively nurturing and maintaining mutual confidence in your relationships by demonstrating your trust in others and your ability to be trusted
Appreciating others’ perspectives, emotions, and circumstances, responding with appropriate compassion and support
Effectively establishing and communicating your needs, preferences, and limits while respecting those of others
Fostering an accepting environment where people feel heard, valued, and safe to share thoughts and feelings without fear of negative consequences
Effectively adjusting your communication, behavior, and approach in response to diverse personalities, perspectives, and social dynamics
Effectively sharing and receiving information
Clearly, effectively, and transparently conveying information while being mindful of the audience and the communication medium
Being fully present and genuinely engaged in your interactions with the intent to connect and understand what is being communicated
Expressing your thoughts, needs, and feelings confidently, clearly, and respectfully while considering others' perspectives
Communicating openly, honestly, and directly while thoughtfully considering others and the context
Posing purposeful, unbiased questions to gather meaningful insights, promote understanding, and inspire critical thinking or deeper reflection
Aligning your actions, emotions, and communication with others to foster a sense of connection and mutual understanding
Fostering balance in your interactions by taking turns speaking and listening, skillfully blending advocacy and inquiry
Clearly articulating or summarizing the most important ideas, information, or points, eliminating unnecessary details
Effectively guiding conversations toward particular topics or outcomes, fostering alignment, and creating a sense of progress toward shared goals
Crafting and delivering compelling, relatable, and memorable narratives that convey ideas, information, and emotions in a meaningful way
Providing relevant background information to frame a conversation, promote shared understanding, and prevent potential misunderstandings
Emphasizing key points and using intentional wording, tone, and structure to shape how a message is delivered and received
Understanding others and social dynamics
Noticing the subtle cues, patterns, and dynamics in your interactions with others
Accurately interpreting unspoken emotions and gauging the social dynamics and collective mood of a group
Responding appropriately to people's behaviors, feelings, and reactions
Recognizing and understanding the impact you have on others and the environment
Seeking, understanding, and considering other people's point of view, thoughts, feelings, and experiences
When we're better able to adapt and focus when we come up against challenges, we can more easily step up as leaders with agility and at a high performance level.
Leading people to consistently achieve exceptional results
Making thoughtful, intentional decisions even in the face of difficulty, high stakes, and pushback
Finding optimal solutions to overcome challenges
Focusing on what matters most to achieve desired outcomes
Understanding and interpreting the context in which one operates
Leading people to consistently achieve exceptional results
Assessing and measuring the performance of individuals and teams against established goals, standards, and expectations
Communicating and aligning on clear, ambitious, and realistic expectations while fostering a culture of striving for excellence over perfection
Effectively guiding, motivating, and developing individuals and teams across the performance spectrum
Evaluating the skills, potential, and fit of individuals and groups to effectively align talent with the needs of a role or situation
Modeling desired attitudes, behaviors, values, and standards to inspire and guide others through your words and actions
Defining and articulating your unique leadership style and philosophy and using it to guide your actions, interactions, and decisions
Effectively adjusting your leadership style and approach to adapt to the diverse needs of people, situations, and contexts
Empowering people to take ownership over their decisions, manage their work independently, and determine how to best navigate challenges
Guiding people to reflect, explore different approaches, solve problems, make decisions, and overcome challenges with confidence
Effectively planning, implementing, and leading people through change to achieve desired outcomes while minimizing resistance and disruption
Making thoughtful, intentional decisions even in the face of difficulty, high stakes, and pushback
Analyzing risks, opportunities, and trends to set a clear path forward that addresses anticipated challenges and aligns with overarching goals
Determining the optimal moment to make a decision, recognizing when to act quickly or take time for thoughtful consideration
Making confident, timely decisions despite uncertainty, pressure, or incomplete information
Making informed decisions that drive meaningful outcomes and align with core values, goals, and long-term vision
Clearly and effectively explaining the rationale for and implications of a choice or decision
Translating decisions into actionable steps by creating and communicating a clear roadmap to effectively and efficiently achieve desired outcomes
Monitoring and evaluating the outcomes of decisions to ensure alignment with goals, adapt as needed, and gain insights for future improvement
Remaining committed to a decision or goal despite challenges and temptations to deviate, when it is appropriate to do so
Finding optimal solutions to overcome challenges
Critically evaluating information, breaking down complex problems into manageable parts, and identifying actionable insights
Integrating information, ideas, or insights from diverse sources to create a cohesive understanding or generate new insights
Clearly identifying and articulating a problem or challenge, understanding its scope, and determining the objectives a solution must achieve
Generating a range of potential viable solutions to effectively address a defined problem
Objectively evaluating available information, evidence, or arguments to make reasoned judgments and informed decisions without overthinking
Thinking creatively and demonstrating resourcefulness in developing original, imaginative solutions
Developing solutions to multifaceted challenges that involve multiple variables or interconnected issues and lack straightforward answers
Balancing ideal outcomes with realistic constraints to choose practical, workable solutions over theoretical ideas, rigid rules, or perfection
Focusing on what matters most to achieve desired outcomes
Determining the relative importance, urgency, and impact of tasks, goals, and needs to maximize efficiency and effectiveness
Evaluating and balancing competing options, priorities, and demands to determine where to focus effort when resources are limited
Effectively allocating your time to maximize productivity, achieve goals, and minimize stress
Effectively defining clear, actionable objectives that guide focus, effort, and progress toward challenging yet achievable goals
Concentrating your time and effort on the most valued or important goals, activities, and priorities to achieve maximum impact and efficiency
Assigning tasks or responsibilities to others based on their strengths and role so you can focus on high-value activities most essential to your role
Effectively distributing and assigning available resources to achieve organizational goals and optimize outcomes
Understanding and interpreting the context in which one operates
Observing and comprehending the factors and dynamics influencing a situation, event, or interaction and anticipating how it will evolve
Identifying connections, recurring themes, or trends that may not be immediately obvious
Interpreting and understanding complex or ambiguous information, situations, or events to create clarity and meaning from experiences
Understanding the dynamics, culture, goals, and key stakeholders of an organization that shape behaviors, interactions, and outcomes
Understanding the relationships, patterns, and interdependencies of an organization to address issues and solve problems
Understanding the factors that influence situations, events, and outcomes to accurately identify causes and recognize how context affects results