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The upskilling platform for a future-ready workforce

Ready your team for the new era of workforce intelligence, powered by Mursion.

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More than a third of Fortune 100 companies trust Mursion to help them build stronger teams and drive business growth.

Why Mursion

The future of work is technical, but it’s also personal

In today’s workplace, technical skills alone aren’t enough. High-performing companies need employees with strong interpersonal, communication, and problem-solving abilities. That’s where Mursion comes in.

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Strengthen skills that make a difference. Our immersive simulations and expert coaching turn theory into practice. Employees learn, practice, and master the skills that make interactions smoother and more effective, driving individual performance and team productivity.

Foster adaptive thinking, drive growth. Through practice-based learning, Mursion builds critical thinking, adaptive problem-solving, and sense-making skills, enabling employees to assess situations, collaborate effectively, and make smarter decisions in real time.

Build resilience and retention into your teams. Mursion helps teams work better together, tackling issues like turnover and burnout. With a results-driven approach, we deliver measurable gains in retention, productivity, and NPS—showing clear ROI and creating healthier workplaces.

Future-proof your talent strategy. With Mursion, learning doesn’t stop at skill-building. You gain actionable insights, identify growth opportunities, and track progress to better align talent development with your business goals.

CUSTOMER SUCCESS STORIES

How AI-powered upskilling shapes the future of work for industry leaders

Leading companies trust Mursion to build more resilient, adaptable teams. You’ll be in good company.

All customer stories
Best Western’s journey to exceptional customer care with Mursion

Best Western trusted Mursion to implement simulation-based training that improved problem resolution and elevated customer care standards. These efforts led to measurable gains for participating hotels, transforming guest experiences and driving increased revenue per property, not to mention notable ROI.

Outcomes
  • ✓ Improved customer satisfaction

    Participating hotels reported the highest short-term gains in post-stay guest satisfaction survey ratings, compared to flat rates for non-participating hotels.

  • ✓ Revenue-driving performance

    Participating hotels saw NPS increases directly tied to revenue growth— ~$84M across 2,200 hotels.

  • ✓ Widespread training satisfaction

    Nearly all participating hotels reported high satisfaction with the training program.

KPIs
  • Increase in post-stay guest satisfaction 2-5%
  • Estimated revenue gain per hotel $38K
  • Training satisfaction rate 97%
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The front desk agents actually are being tested while learning in a much more fun environment.

Dorothy Dowling Chief Marketing Officer and SVP @Best Western

Results from the program are staggering. Hotels that received the training experienced the highest short-term gains in customer satisfaction that Best Western has ever measured in such a short period of time.

Bruce Weinberg VP of Operations @Best Western
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Ericsson’s path to unbiased behaviors, driven by Mursion

Ericsson turned to Mursion to create a program designed to boost empathy and collaboration. Immersive simulations helped leaders build decision-making skills with less bias and a more cohesive workplace.

Outcomes
  • ✓ Enhanced skill acquisition

    Nearly 90% of participants said the skills learned apply to real work.

  • ✓ Increased employee engagement

    Months later, most participants report applying the training to daily work.

  • ✓ Stronger equity metrics

    For the first time in three years, key company metrics hit target benchmarks.

KPIs
  • Skill applicability rating 4.41/5
  • Continued application 80%
  • Rating of belonging – globally, across genders Highest in 3 years
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You have to listen closely to what people are saying, because sometimes people can say unreasonable things really reasonably! This was absolutely a pleasure – a really enjoyable experience. Thank you!

This didn’t feel like a simulation, this felt like real life!

I liked practicing difficult managerial situations in a safe environment.

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H&R Block boosts call center agent performance with Mursion simulations

H&R Block asked Mursion to enhance call center agent performance through personalized simulations. These efforts bridged the gap between early and late-season hires, saving significant time and costs while boosting employee confidence and customer satisfaction.

Outcomes
  • ✓ Reduced call times

    H&R Block’s simulations reduced call handling times, saving thousands of hours across teams.

  • ✓ Improved issue resolution

    The training boosted key metrics like issue resolution and customer effort scores, ensuring better customer outcomes.

  • ✓ Enhanced employee confidence

    Simulations equipped agents with skills to excel, leaving them better prepared and more confident in their roles.

  • ✓ Measurable ROI

    H&R Block achieved measurable ROI, demonstrating the economic value of simulation-based training.

KPIs
  • Hours saved in handling time 4,119
  • Improvement in issue resolution +3%
  • Agents reported using the skills on the job 94%
  • Return on investment 131%
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Fundamentally, our employees were doing all of the things we wanted them to do… But there was something really missing in our customer interactions. There wasn’t a human connection, so we had to place the focus [of our training] on empathy.

Kim Iorns Director of Leadership & Learning @H&R Block
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Our Impact

The data behind Mursion’s AI-powered training simulations

From millions of immersive learning minutes to top-tier satisfaction ratings, Mursion’s stats show how we drive real results for teams across industries.

18M+

Minutes of simulations

10K+

Hours of applied theory

5+

Years of simulations to inform training content

91%

Relevance and authenticity

90%

Value for time spent

80%

Confidence improvement

Platform Overview

Ready to see what Mursion is all about?

Experience how Mursion’s practice-based learning approach works to boost employee engagement, workforce productivity, and team performance.

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MURSION RESOURCE CENTER

Learn the latest in workplace intelligence trends

Stay ahead with expert insights, industry trends, and the latest science on how to build a future-ready workforce.

Check out the resources
A man is interacting with an avatar in a Mursion practice session.
Future of Work Winning L&D Strategies for Enterprise Success
In today’s rapidly evolving business landscape, enterprise organizations need to adapt and innovate continually…
February 13, 2025
Future of Work POV: Why Virtual Simulations and Coaching Are the Ultimate Training Tool Combo
In today’s rapidly evolving professional landscape, one thing is clear: traditional approaches to professional…
November 12, 2024
Future of Work EQ + IQ: The Formula for Rapid Skill Growth
In today’s fast-paced business environment, Chief Learning Officers (CLOs) face an unprecedented dual challenge:…
November 4, 2024
News Mursion Expands Workforce Upskilling Platform with Acquisition of Valor Performance
New offering combines AI-powered practice simulations with professional coaching for measurable skills acquisition and…
August 27, 2024
Future of Work Leadership Competencies and Influencing the Future of Work in Your Favor
It’s no surprise: The who, what, where and how of work continues to change…
August 17, 2023
Future of Work How Tech Will Help Solve the Human-Skills Shortage by Promoting Empathetic Leadership
Typically, we use this space to bring you excerpts from our Future of Work…
May 9, 2023
Future of Work The Human Edge in an AI World
The Mursion team hosted a special open house-style Future of Work Roundtable session with…
July 6, 2021
Education Mixed Reality Simulations for Social-Emotional Learning
This article by Kristin M. Murphy, Amy L. Cook, and Lindsay M. Fallon of…
April 22, 2021
Podcasts VR and AI Creating New Worlds of Interactive Training: An Interview with Mursion CEO Mark Atkinson and Techstination
Mursion CEO Mark Atkinson recently joined Techstination technology correspondent Fred Fishkin for an insightful…
November 16, 2020

Awards & Patents

Proud to be recognized for redefining workforce intelligence

Mursion Awards
GSV Venture

2022 EdTech 150 List in
Workforce Learning

Inc.

2021 Best in Business in Human Resources

2021 Inc 500 Award

Brandon Hall

2021 Gold Medals – Best Advance in Leadership Simulation Tools and Best Advance in Online Coaching Tools

2021 Silver Medal – Best Advance in Learning Technology

2021 Bronze Medal – Best Advance in Diversity and Inclusion Innovation

Fast Company

2021 World Changing Ideas

2021 Brands That Matter

Chief Learning Officer

2021 Learning in Practice Award

Financial Times

2021 Fastest Growing Companies

Mursion Patents

We have 11 patents spanning virtual characters, interfaces, control systems, and behavioral interactions.

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