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The upskilling platform for a future-ready workforce

Ready your team for the new era of workforce intelligence, powered by Mursion.

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Why Mursion

The future of work is technical, but it’s also personal

In today’s workplace, technical skills alone aren’t enough. High-performing companies need employees with strong interpersonal, communication, and problem-solving abilities. That’s where Mursion comes in.

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Strengthen skills that make a difference. Our immersive simulations and expert coaching turn theory into practice. Employees learn, practice, and master the skills that make interactions smoother and more effective, driving individual performance and team productivity.

Foster adaptive thinking, drive growth. Through practice-based learning, Mursion builds critical thinking, adaptive problem-solving, and sense-making skills, enabling employees to assess situations, collaborate effectively, and make smarter decisions in real time.

Build resilience and retention into your teams. Mursion helps teams work better together, tackling issues like turnover and burnout. With a results-driven approach, we deliver measurable gains in retention, productivity, and NPS—showing clear ROI and creating healthier workplaces.

Future-proof your talent strategy. With Mursion, learning doesn’t stop at skill-building. You gain actionable insights, identify growth opportunities, and track progress to better align talent development with your business goals.

CUSTOMER SUCCESS STORIES

How AI-powered upskilling shapes the future of work for industry leaders

Leading companies trust Mursion to build more resilient, adaptable teams. You’ll be in good company.

Best Western’s journey to exceptional customer care with Mursion

Best Western trusted Mursion to implement simulation-based training that improved problem resolution and elevated customer care standards. These efforts led to measurable gains for participating hotels, transforming guest experiences and driving increased revenue per property, not to mention notable ROI.

Outcomes
  • ✓ Improved customer satisfaction

    Participating hotels reported the highest short-term gains in post-stay guest satisfaction survey ratings, compared to flat rates for non-participating hotels.

  • ✓ Revenue-driving performance

    Participating hotels saw NPS increases directly tied to revenue growth— ~$84M across 2,200 hotels.

  • ✓ Widespread training satisfaction

    Nearly all participating hotels reported high satisfaction with the training program.

KPIs
  • Increase in post-stay guest satisfaction 2-5%
  • Estimated revenue gain per hotel $38K
  • Training satisfaction rate 97%
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The front desk agents actually are being tested while learning in a much more fun environment.

Dorothy Dowling Chief Marketing Officer and SVP @Best Western

Results from the program are staggering. Hotels that received the training experienced the highest short-term gains in customer satisfaction that Best Western has ever measured in such a short period of time.

Bruce Weinberg VP of Operations @Best Western
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Ericsson’s path to unbiased behaviors, driven by Mursion

Ericsson turned to Mursion to create a program designed to boost empathy and collaboration. Immersive simulations helped leaders build decision-making skills with less bias and a more cohesive workplace.

Outcomes
  • ✓ Enhanced skill acquisition

    Nearly 90% of participants said the skills learned apply to real work.

  • ✓ Increased employee engagement

    Months later, most participants report applying the training to daily work.

  • ✓ Stronger equity metrics

    For the first time in three years, key company metrics hit target benchmarks.

KPIs
  • Skill applicability rating 4.41/5
  • Continued application 80%
  • Rating of belonging – globally, across genders Highest in 3 years
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You have to listen closely to what people are saying, because sometimes people can say unreasonable things really reasonably! This was absolutely a pleasure – a really enjoyable experience. Thank you!

This didn’t feel like a simulation, this felt like real life!

I liked practicing difficult managerial situations in a safe environment.

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H&R Block boosts call center agent performance with Mursion simulations

H&R Block asked Mursion to enhance call center agent performance through personalized simulations. These efforts bridged the gap between early and late-season hires, saving significant time and costs while boosting employee confidence and customer satisfaction.

Outcomes
  • ✓ Reduced call times

    H&R Block’s simulations reduced call handling times, saving thousands of hours across teams.

  • ✓ Improved issue resolution

    The training boosted key metrics like issue resolution and customer effort scores, ensuring better customer outcomes.

  • ✓ Enhanced employee confidence

    Simulations equipped agents with skills to excel, leaving them better prepared and more confident in their roles.

  • ✓ Measurable ROI

    H&R Block achieved measurable ROI, demonstrating the economic value of simulation-based training.

KPIs
  • Hours saved in handling time 4,119
  • Improvement in issue resolution +3%
  • Agents reported using the skills on the job 94%
  • Return on investment 131%
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Fundamentally, our employees were doing all of the things we wanted them to do… But there was something really missing in our customer interactions. There wasn’t a human connection, so we had to place the focus [of our training] on empathy.

Kim Iorns Director of Leadership & Learning @H&R Block
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Our Impact

The data behind Mursion’s AI-powered training simulations

From millions of immersive learning minutes to top-tier satisfaction ratings, Mursion’s stats show how we drive real results for teams across industries.

18M+

Minutes of simulations

10K+

Hours of applied theory

5+

Years of simulations to inform training content

91%

Relevance and authenticity

90%

Value for time spent

80%

Confidence improvement

Platform Overview

Ready to see what Mursion is all about?

Experience how Mursion’s practice-based learning approach works to boost employee engagement, workforce productivity, and team performance.

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MURSION RESOURCE CENTER

Learn the latest in workplace intelligence trends

Stay ahead with expert insights, industry trends, and the latest science on how to build a future-ready workforce.

Check out the resources
Future of Work Scaling What Matter: How Practice Prepares Teams to Lead with Confidence
Welcome to the final chapter of Leadership Reimagined, our three-part blog series on the…
September 30, 2025
Future of Work From Theory to Mastery: How Immersive Learning Builds Leadership Skills That Stick
Welcome back to Leadership Reimagined, our three-part blog series on the future of leadership…
September 26, 2025
Future of Work Bridging the Leadership Gap with Interpersonal Skills
In a world of constant change, strong leadership is no longer a luxury, it’s…
September 24, 2025
Future of Work Avatars vs. Role Play: Which is the Future of Interpersonal Skills Training?
When practice feels fake, progress never sticks. As workplaces evolve and employee expectations rise,…
September 12, 2025
Future of Work Practice That Sticks. Results That Scale.
If your training isn’t simulated, it’s slipping away.
August 22, 2025
Future of Work Raising the Bar: How AI Simulations Are Transforming Frontline Training
Customer experience can make or break a brand. At the moments that matter most,…
July 28, 2025
Future of Work The Path to Better Management Starts with Practice
Today’s managers are juggling a lot: setting strategic and giving direction while also building…
June 9, 2025
Future of Work The Power of Choice: Why the Best Leadership Development Combines Human Insight and AI Precision
Personalization isn’t a perk anymore, it’s the baseline. From the platforms on which we…
June 9, 2025
Future of Work The Future of Health Care Leadership: Embracing Immersive Practice Simulations and Coaching
The health care industry is navigating a period of intense transformation. Staff shortages, rising…
June 9, 2025

Awards & Patents

Proud to be recognized for redefining workforce intelligence

Mursion Awards
GSV Venture

2022 EdTech 150 List in
Workforce Learning

Inc.

2021 Best in Business in Human Resources

2021 Inc 500 Award

Brandon Hall

2021 Gold Medals – Best Advance in Leadership Simulation Tools and Best Advance in Online Coaching Tools

2021 Silver Medal – Best Advance in Learning Technology

2021 Bronze Medal – Best Advance in Diversity and Inclusion Innovation

Fast Company

2021 World Changing Ideas

2021 Brands That Matter

Chief Learning Officer

2021 Learning in Practice Award

Financial Times

2021 Fastest Growing Companies

Mursion Patents

We have 11 patents spanning virtual characters, interfaces, control systems, and behavioral interactions.

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